In terms of buyer evaluation administration, you will have heard of Podium. It’s helped numerous native and small companies join with clients, collect opinions, and monitor their on-line reputations, from eating places to busy healthcare clinics.
Whether or not enhancing buyer satisfaction, boosting on-line visibility, enhancing native Web optimization, or refining service choices primarily based on suggestions, Podium stands out as a complete answer.
Nevertheless, as well-known because the platform could also be, it doesn’t fairly hit the mark. You want a extra inexpensive but sturdy evaluation administration instrument to handle superior customer support. Don’t fear; we’ve received you coated! On this information, we’ll dive into the highest 8 Podium options that will help you obtain your evaluation administration targets with out breaking the financial institution.
Why Contemplate Podium Alternate options?
Whereas Podium is a superb instrument for status administration, and it meets the wants of companies of all sizes, it carries its personal share of drawbacks. These shortcomings of the platform usually lead customers to search for options. So, what are a few of the important drawbacks of Podium?
Let’s dive in and discover out why you shouldn’t use Podium as a evaluation administration instrument for your corporation:
1. Podium is Very Costly
The place can we even begin? Simply the starter Core plan of Podium begins at round $399 per thirty days. If you’d like entry to extra superior options like evaluation response management, evaluation notes, and evaluation templates, you’ll must improve to a plan that prices not less than $599 per thirty days. These options supply extra management and comfort, however the excessive price could be a important disadvantage for a lot of companies.
On high of that, you could must spend on costly add-ons to make full use of the plan. There’s additionally generally a setup price to get your dashboard up and operating easily.
Compared, many options of Podium supply related options with out add-ons or setup charges, all for a median value of underneath $250. This excessive pricing from Podium understandably frustrates a lot of its customers.
My solely criticism with Podium is their pricing. It’s method too excessive. Our common cellphone invoice with 6 telephones is lower than half of what we pay Podium for under 2 telephones.
2. Podium is Difficult to Use
Podium is certainly not for newbies. Even skilled professionals say that it takes time to get began and onboard crew members.
At instances, the customers reported not being notified about new messages from their customers. As well as, there are issues with its analytics and reporting instrument.
I’ve entry to a number of areas inside my account, and I liked after I was in a position to log in and see all of the messages from all areas. I now have to regulate this setting every time I log in, which isn’t an enormous deal, however as a result of it got here with an replace, it has taken some getting used to.
3. A Yr Lengthy Dedication
If the excessive costs weren’t sufficient, Podium additionally requires customers to signal year-long agreements for the annual plan.
Suggestions from present customers of Podium highlights how troublesome it’s to cancel these agreements in the event you’re sad with the platform and wish to terminate the contract. This inflexible coverage is kind of uncommon in comparison with different platforms.
This inflexible coverage of Podium isn’t a common follow amongst different platforms, making it a notable exception.
Regardless of spending so much, you won’t get the perfect end result as a result of Podium’s limitations.
Attempting to cancel with Podium is the worst expertise we’ve ever had with an organization. My companion needed to fake to be a brand new consumer prospect to get Podium to assist us as a result of they are going to dodge and outright ignore correspondences about cancelling service. They’ve admitted their points, informed us they’re letting us out of the 1-yr contract, but they’re nonetheless charging our bank card every month. Now we have lastly needed to take the difficulty up with our bank card firm.
How we analyze and choose these instruments:
Our technique of curating a listing of related instruments entails thorough analysis and analysis. Elements thought-about embrace platform compatibility, automation, content material creation, visualization, analytics, collaboration, pricing, scalability, and person expertise. These instruments, curated by seasoned professionals, empower entrepreneurs with helpful insights to make knowledgeable choices and scale their companies.
High Podium Alternate options Comparability at a Look
When searching for options to Podium, there are a number of main evaluation administration platforms providing the identical options at nice worth. Whether or not you’re searching for inexpensive pricing, extra integrations, automation or enhanced user-friendliness, these high eight choices can help you handle and improve your on-line picture successfully.
Let’s discover these options in better element.
8 Finest Podium Alternate options for All Enterprise Varieties
Finest Podium Various Instrument for:
Advertising Businesses, SMBs, Multi-Location Manufacturers & Professionals.
Star Score:
4.5/5 star (G2), and 4.4/5 star (GetApp).
Apps:
Internet software
Evaluate Platforms Supported:
Fb and Google Enterprise Profile
SocialPilot Options Higher than Podium
- Good Marketing campaign Automation
- Critiques Publishing on Social Media
- AI Evaluate Response
- Twilio Integration for SMS
- Limitless CRM Integrations With Zapier
- Staff and Consumer Collaboration
- Set-Up A number of Location
- White Label Dashboard
- First Remark Scheduling
- Clear Person Interface
- Price-Efficient Pricing
- Social Media Analytics and Reporting
Execs
- The simple to make use of interface, lets you shortly arrange and handle evaluation technology campaigns very quickly.
- Profit from the intutive centralized dashboard and handle opinions from numerous platforms in a single place, simplifying the method of monitoring and responding to buyer suggestions.
- SocialPilot Critiques presents inexpensive pricing choices, together with a free Starter plan and a Professional plan for under $25 per thirty days, making certain all companies can use it.
- Energy your evaluation technology with automated e-mail and SMS campaigns. Strengthen your evaluation quantity with minimal time and effort.
- Devoted account managers offer you assist everytime you want it.
- Entry complete analytics to trace and analyze the efficiency of your evaluation technology.
- Benefit from the added good thing about social media administration, permitting you to schedule, publish, and analyze posts effortlessly.
Cons
- SocialPilot doesn’t present evaluation efficiency analytics. Nevertheless, it supplies vital knowledge associated to evaluation assortment campaigns.
- It supplies deep integration just for Fb and Google opinions, the 2 most vital evaluation platforms.
Our Expertise
SocialPilot is without doubt one of the greatest Podium options for companies, small companies, and multi-locational manufacturers. The platform has a really user-friendly interface with highly effective options that outshine Podium in lots of evaluation administration.
SocialPilot Critiques makes evaluation assortment actually seamless, with e-mail and SMS campaigns tailor-made to buyer journeys. This effortlessly maximizes the evaluation quantity. Its Twilio integration for SMS ensures quick and dependable supply of evaluation requests.
One other function of SocialPilot Evaluate is its nice potential to handle a number of areas. Because of its intuitive interface, it allows you to shortly arrange a number of manufacturers, areas, and contacts with none studying curve.
Even its potential to handle suggestions well timed with AI-driven responses is a standout function. With SocialPilot Critiques, you’ll be able to reply to opinions swiftly and professionally, making certain that clients really feel heard and valued. As well as, the White label dashboard provides an expert contact, permitting you to current a branded expertise to our shoppers.
In terms of price, SocialPilot Critiques presents aggressive and clear pricing, with a free Starter plan and a Professional plan at simply $25.50 per thirty days, offering wonderful worth.
SocialPilot Critiques Pricing
SocialPilot Critiques presents two pricing plans: Starter and Professional. The plans are suitably priced that will help you attain out to your listing of rising listing of shoppers to get their opinions and construct a strong status on your model.
Select any of the 2 plans that suit your wants:
- Starter: Free for one model that will help you get began.
- Professional: $25.50/month with limitless person entry.
This low-cost superiority mixture with the feature-packed instrument makes SocialPilot Critiques among the best on-line evaluation administration platforms.
Total Verdict
After in-depth use of each instruments, we are able to affirm that SocialPilot is a number one various to Podium. Whereas Podium excels with its automated evaluation invites and real-time notifications, SocialPilot presents a extra budget-friendly answer with its complete social media and evaluation administration.
Podium is nice for companies that want excessive response charges and detailed analytics. Alternatively, SocialPilot Critiques is a complete evaluation administration instrument good for managing a number of areas, making integrations simple, and benefiting from AI-driven evaluation responses, e-mail and textual content campaigns, destructive evaluation administration, and extra — all with out breaking the financial institution.
Finest Podium Various Instrument for:
Native companies, Massive Enterprises, Mid Measurement Enterprise, Non-Revenue and Multi-location manufacturers
Star Score:
4.8/5 star (G2), and 4.7/5 star (GetApp).
Apps:
Android and iOS Cell App and Internet software.
Evaluate Platforms Supported:
Google Enterprise Profile, G2, Capterra, and extra
Key Options:
- Evaluate Era: Automates requests for opinions from clients, integrating with CRM techniques.
- AI-assisted Responses: Birdeye makes use of AI to personalize and streamline replies to opinions.
- Evaluate Monitoring: Tracks opinions throughout 200+ websites from a single dashboard.
- Evaluate Administration: Auto-replies to opinions utilizing templates and guidelines.
- Evaluate Translation: Mechanically interprets opinions and responses.
- Evaluate Advertising: Shares opinions on web sites and turns them into social media posts.
- Google Vendor Rankings: Makes use of opinions to reinforce Google advert efficiency.
Execs
- Birdeye options an easy-to-navigate, user-friendly interface with a clear and intuitive design.
- This makes it easy for customers to seek out the instruments and options they want.
- It helps in constructing Web optimization-optimized enterprise profile that shows all of your opinions from a number of websites and helps replace your corporation info usually.
- Birdeye has wonderful customer support assist. They supply seamless onboarding and post-sales assist.
Sammi V.
My firm primarily makes use of Birdeye for on-line evaluation/status administration. We discover the responsiveness of individuals writing opinions to be a lot increased than on our personal. The shopper assist crew may be very responsive. At any time when I’ve a difficulty or query come up, I’ve a solution again shortly. My shoppers actually respect the benefit of integration as properly. The shoppers we now have that use the system actually take pleasure in it. A lot of them have very busy day-to-day lives and are turned off by the thought of sending out evaluation requests. Due to this, they’re all the time pleasantly shocked once they learn the way simple the system is to make use of and the way often they will ship out opinions. Implementing Birdeye into their routine has been seamless. Even the shoppers who aren’t built-in and manually enter names for opinions discover the method simple. There are a bunch of different options associated to opinions that make the system nice as properly resembling replying to opinions, including widgets to your web site, and so on. Considered one of my favorites is the addition of AI. Makes responding to opinions tremendous fast!
Cons
- Birdeye has integration points, providing restricted platform assist and never being suitable with many third-party purposes and instruments.
- Birdeye has a barely troublesome studying curve. This makes it difficult for brand new customers to shortly perceive and make the most of all its options successfully.
- It has points with evaluation administration; opinions usually don’t sync correctly, and the combination with EMR techniques doesn’t work successfully.
Verified Person in Automotive
Not with the ability to combine all platforms; Yelp, and so on. It’s not perfect to have to drag reporting from a number of sources to see all of your opinions, observe true NPS, and so on.
Our Expertise
Now we have discovered Birdeye to be a robust AI-powered platform that significantly assists companies in enhancing their buyer evaluation administration. It’s useful gizmo to deal with numerous points, from evaluation administration and social media administration to consumer retention and lead conversion. This makes it a good selection for companies aiming to develop and preserve a optimistic on-line picture.
Its seamless integration of AI capabilities makes evaluation technology and administration a breeze. Furthermore, G2 has rated it as probably the most full on-line status administration platform. As an all-in-one answer, it assists companies in enhancing their model picture, rising income, and offering distinctive buyer experiences—all at one place.
Total Verdict
When evaluating Birdeye to Podium, Birdeye shines with its inexpensive, all-in-one platform. It packs AI-powered instruments for seamless evaluation administration, social media dealing with, and extra, together with appointment reserving. This makes it a flexible alternative for companies of all sizes.
In distinction, Podium focuses on buyer messaging and evaluation administration, which fits native companies however could include increased prices and extra charges. Total, Birdeye stands out for its complete options and cost-effectiveness.
Finest Podium Various Instrument for:
Massive Enterprises, Mid Measurement Companies, Small Companies, Healthcare and Dental suppliers
Star Score:
4.5/5 star (G2), and 4.6/5 star (GetApp).
Apps:
Android and iOS Cell App and Internet software.
Evaluate Platforms Supported:
Google Enterprise Profile, Healthgrades, Fb, and extra.
Key Options:
- Automate Evaluate Era: Simply ship personalised textual content invites to your sufferers, encouraging them to go away opinions on Google, Fb, Healthgrades, and extra.
- View Detailed Popularity Metrics: Observe your evaluation scores throughout completely different platforms and see detailed metrics like open charges and response charges.
- Create Customized Campaigns: Ship personalised 1-on-1 messages or design impactful campaigns that mix textual content and e-mail for optimum attain.
- Learn and Reply to Critiques: Consolidate all of the opinions and suggestions from platforms like Google Enterprise Profile and Healthgrades in a single place, and shortly reply utilizing evaluation response templates.
- Automate With PMS Integration: Seamlessly combine with most EHR/PMS techniques to automate evaluation requests at key moments within the affected person journey.
Execs
- Swell is straightforward to make use of and useful in getting opinions from clients who’ve had a great expertise with your corporation. It makes it simple for the sufferers to evaluation the follow of a docs and dentist.
- Aside from its ease of use, Swell is appreciated by its customers for its nice buyer assist. Companies can get solutions to the questions they ask their assist crew.
- The automation capabilities of Swell assist entrepreneurs cut back the time that they spend on routine guide actions.
Mallory O.
Love how user-friendly Swell is! I arrange with a rep how I wished our evaluation capturing requests to look, and every little thing after that was simple. We’re a tour firm, so there are a whole bunch of texts going out every day at completely different instances, however I hardly need to do something. It’s properly organized on the again finish, making it simple to see the responses and troubleshoot any points. Customer support is superb as properly.
Cons
- Swell has restricted platform integrations with main platforms and instruments.
- The structure takes time to get used to. Additionally, many companies complain in regards to the trouble of switching between textual content to e-mail.
- The texting service isn’t efficient as it’s troublesome to seek out individuals by title or quantity. Nevertheless, it allows group texting and scheduling texts, it could freeze once you ship bulk messages.
Karen S.
Swell’s structure takes time to get used to. Having to both preserve all conversations within the inbox or archive them is a bit irritating. Additionally, when making an attempt to get many texts out again to again, this system tends to freeze in case you are going shortly. It’ll both not pull up the title you need or not help you sort. Refreshing helps, simply want it labored on the pace I do. One other factor is auto supply texts don’t work correctly. Some visitors will get three texts in a row, and some get none. We haven’t solved that difficulty but.
Our Expertise
Swell is a good customized status administration platform designed primarily for healthcare suppliers like physicians, dentists, optometrists, and extra. In our expertise, it’s simple to make use of, with automation capabilities that streamline evaluation assortment and administration. On the identical time, the customer support may be very responsive and useful, making the expertise even smoother.
Nevertheless, we additionally discovered sure drawbacks to the platform. The platform integration is considerably restricted, and we additionally discovered that the structure is a bit complicated. Moreover, the texting service isn’t as efficient as we hoped. Regardless of these considerations, Swell’s noteworthy options—like sturdy analytics and nameless evaluation assortment—make it a helpful instrument for healthcare professionals trying to improve their status.
Total Verdict
Swell stands out as a specialised buyer expertise instrument for healthcare suppliers like dentists and physicians. The customized platform is designed to fulfill the necessities of healthcare professionals, with options like automated surveys, evaluation requests, and buyer satisfaction administration. Swell can be an economical answer, making it accessible for a lot of practices.
Alternatively, Podium presents a variety of options for a number of industries. Nevertheless, its increased value and additional charges for superior options are main drawbacks.
Whereas each are sturdy, Swell’s specialised instruments and affordability make it perfect for healthcare companies, whereas Podium’s broader options swimsuit various industries.
Finest Podium Various Instrument for:
Native companies, Healthcare practices, Actual property brokers, Attorneys, and Contractors.
Star Score:
4.9/5 star (Capterra), and 4.9/5 star (GetApp).
Apps:
Internet software.
Evaluate Platforms Supported:
Fb, Google Enterprise Profile, Yelp, and extra.
Key Options:
- Automated Evaluate Request: ReputationStacker helps you automate the method of looking for buyer opinions and ensures a steady move of opinions.
- Person-Pleasant Dashboard: Its easy and intuitive dashboard allows companies to handle opinions effectively whereas saving time and lowering complexity.
- Custom-made Templates: With ReputationStacker, you’ll be able to personalize evaluation request templates to match your model’s voice and tone, serving to you create a constant picture.
- Combine with Present Instruments: To make issues extra interesting, ReputationStacker may be simply built-in together with your present CRM software program and different instruments to streamline operations.
Execs
- ReputationStacker automation functionality helps in monitoring model status throughout internet and social media. Automation performance additionally helps in responding to buyer opinions and feedback.
- It supplies a two-way communication platform, permitting for simple engagement with clients and immediate responses to their inquiries.
- Popularity Stacker supplies you detailed analytics of the shoppers. This lets you perceive how individuals understand your model.
Lara S.
Now we have had Popularity Stacker for all of a pair months and have already got numerous new opinions on two websites – Yelp and Google. Now we have had largely 5-star opinions. It’s such nice suggestions to know our clients are so proud of our work. We love the benefit of it – one and achieved. It retains following again up with them and we don’t need to do any extra work than the preliminary knowledge enter. The price of this system is astounding, in that you simply get much more than what you pay for! Now we have been blown away by the efficacy of Popularity Stacker and consider it to be the “game-changer” for our group in 2020!
Cons
- The preliminary setup of the instrument isn’t simple, and on the identical time, customer support isn’t available.
- The platform’s billing system is cumbersome. Reviewing or printing the bill is troublesome.
Our Expertise
ReputationStacker is a formidable evaluation administration instrument that helps automate the evaluation technology course of, making it hands-free for any trade. In our opinion, the user-friendly dashboard pulls all the web opinions right into a single place, permitting simple administration, response to suggestions, and sharing on social media and your web site.
The platform’s detailed reviews present helpful insights to assist enhance your corporation. These reviews transcend producing opinions; they assist you to perceive and leverage evaluation knowledge for higher operations and buyer attraction.
Moreover, you have got full management over your subscription and might cancel anytime. Total, ReputationStacker is an economical, highly effective instrument for enhancing on-line visibility and suggestions.
Our Verdict
After we examine Podium and ReputationStacker, our expertise suggests that every has its personal strengths and weaknesses. ReputationStacker stands out for its affordability and user-friendliness. It presents limitless e-mail invitations, SMS textual content invitations, evaluation monitoring, and detailed analytics, making it perfect for smaller companies making an attempt to search for cost-effective suggestions administration instrument.
Alternatively, Podium supplies a variety of options, resembling buyer messaging, funds, and webchat, however at the next beginning value. Whereas Podium’s in depth instruments are distinctive presents for a number of industries, its complexity and value may be drawbacks for small companies.
Ultimately, ReputationStacker is nice for affordability and ease, whereas Podium is greatest for these needing in depth options and prepared to take a position extra.
Finest Podium Various Instrument for:
Massive enterprises, Mid-size companies, Non-profit organizations, Public administrations, and Small companies
Star Score:
4.4/5 star (G2), and 4.4/5 star (GetApp).
Apps:
Android and iOS Cell App and Internet software.
Evaluate Platforms Supported:
Fb, Google Enterprise Profile, Yelp, TripAdvisor and extra.
Key Options:
- Generate New Critiques: With SurveySparrow, you’ll be able to flip your glad customers into promoters by robotically sending them evaluation requests.
- Assign and Resolve Buyer Points: Take motion on opinions and shut the suggestions loop by assigning tickets to the appropriate crew or individual.
- Reply On to Critiques: Benefit from the ease of replying to buyer satisfaction opinions straight from SurveySparrow.
- Analyze Traits with Complete Studies: Monitor your model’s status with detailed insights that assist you to make higher enterprise choices.
- Spotlight Your Finest Critiques: Sharing optimistic opinions on-line can improve your social proof. With SurveySparrow, you’ll be able to seamlessly showcase buyer opinions in your web site and on-line platforms.
Execs
- SurveySparrow supplies built-in templates and pattern questions to simply construct personalized buyer expertise surveys.
- It supplies a number of integrations with platforms resembling Fb, Slack, and extra that will help you optimize your corporation status.
- It has a easy, clear, and intuitive design for the admin and the individuals. This helps to get together with the instrument with ease.
Verified Person in Monetary Providers
We’ve used Survey Sparrow to ship surveys for nearly two years. I’ve discovered the platform, the gross sales crew, and the assist to be wonderful. I respect the flexibility to customise each survey and even tweak present surveys even after sending them out. What I discover most useful is the flexibility to combine with Zapier. This integration helps cut back the time spent by automating key areas, resembling including a brand new contact at any time when a brand new service provider is added to our CRM. I put on quite a lot of hats in my place, and I really like something that saves treasured time.
Cons
- SurveySparrow does poorly and presents worth for cash. As an example, its lowest-tier plan can embrace extra evaluation responses.
- It may be complicated for newbies, and a few options are solely accessible by way of expensive premium subscriptions.
- Whereas it presents low worth for cash and costly subscriptions, it additionally restricts customers from canceling their plans at any time.
Daniel R.
Whereas SurveySparrow is doing a great job on the subject of surveying design and really feel, their UI can really feel a bit clunky at instances, and whereas the person finish feels fairly good, there are generally the place I really feel as if there isn’t sufficient path or generally components of the software program can really feel like they’re lacking till I discover it in a spot I’m not anticipating it. The software program got here out in 2017, so given it’s comparatively new, there are updates rolled out to repair these kinds of points, and it’s simple to forgive them for these cons when there are much more professional’s to it. In comparison with different software program, it will possibly additionally get very pricy, with their lowest plan coming in at 10 customers for $99 a month, and all the best way as much as $500 a month for enterprise. It’s for positive not a software program on your common SMB, and for the options, I might say it wouldn’t be value it in case you are searching for one thing on the low finish.
Our Expertise
In our expertise, SurveySparrow can assist seamlessly join together with your loyal clients whereas serving to deal with destructive opinions throughout many platforms. Probably the greatest instruments for gathering and analyzing buyer suggestions is that it will possibly offer you insights which can be essential to your strategic enterprise choices.
It has sure options, resembling customized workflows that automate duties like ticket administration and sentiment evaluation capabilities that assist corporations in understanding buyer feelings. We preferred the best way the way it identifies patterns in opinions and focuses on particular areas, enhancing responsiveness.
We discovered that the platform’s sensible dashboards supply highly effective visualizations, whereas the AI help simplifies survey creation, knowledge evaluation, and workflow automation.
Total Verdict
In our opinion, each Podium and SurveySparrow excel in buyer evaluation administration however cater to completely different wants. SurveySparrow impresses customers with its automation instruments for evaluation technology and suggestions evaluation.
SurveySparrow presents a bundle of instruments for automating evaluation technology and analyzing suggestions by way of options together with automated evaluation invites by way of textual content and e-mail, detailed status metrics, and customizable messaging campaigns.
Furthermore, SurveySparrow integrates with PMS techniques to automate evaluation requests and permits customers to handle opinions from completely different platforms, all on a single interface.
Alternatively, Podium is thought for its buyer interplay instruments. It facilitates real-time buyer communication by way of textual content and consists of options like appointment reserving and cost assortment. Its power lies in managing and responding to opinions from completely different platforms resembling Yelp and extra, along with its sturdy messaging instruments that improve buyer engagement.
Finest Podium Various Instrument for:
Massive Enterprises, Mid Measurement Enterprise, Non Earnings, and Small Companies
Star Score:
4.4/5 star (G2), and 4.3/5 star (GetApp)
Apps:
Internet software
Evaluate Platforms Supported:
Google Enterprise Profile, Fb, TripAdvisor, Trustpilot, Yelp and extra
Key Options:
- Evaluate Monitoring: Yext helps by holding observe of mentions and buyer sentiment throughout main evaluation websites, social media platforms, and search engines like google.
- Clever Responses: It makes use of AI to research opinions and robotically reply with customized, applicable messages.
- Evaluate Era: Yext can actively search opinions from customers by way of e-mail and textual content messages.
- Evaluate Websites Integration: It might probably assist you to handle opinions from Fb, Yelp, and different evaluation websites utilizing a single, unified dashboard.
Execs
- Yelp excels in evaluation administration. It supplies a large attain, detailed insights, and the flexibility to answer opinions simply.
- Yext’s assist crew goes past to ensure that your corporation makes probably the most out of its sources.
- Its dashboard is kind of user-friendly and intuitive, permitting customers to navigate and handle their on-line presence simply.
Courtney B.
The most effective a part of utilizing Yest is having one central data base containing all the main points of 1 location. Now we have used this data to robotically preserve our listings updated on so many web sites, however we additionally use it to show location-specific info on our personal web sites, apps, and emails. We make the most of customized fields to make it home all types of knowledge and use the “labels” as a good way to maintain observe of which areas have facilities, are taking part in a promotion, and so on. We discover ourselves asking different distributors to combine into our Yext data graph and labels as a result of it’s the greatest single supply of fact. We additionally discover their evaluation response instrument simple to make use of with helpful insights. Though the social posting instrument isn’t as refined because it could possibly be and doesn’t permit for enhancing by way of the instrument, it is rather helpful when pushing content material to many little one pages.
Cons
- The steep studying curve for an already established crew could make adoption difficult. Additionally, the onboarding coaching isn’t as anticipated.
- The platform lacks the flexibility to simply extract actionable insights from the opinions collected from completely different platforms. This makes it troublesome for the groups to implement corrective actions.
- The value of Yext is steeper than that of many different evaluation administration instruments, resembling SocialPilot.
Amanda L.
The onboarding and coaching could possibly be improved. Additionally, a few of the syncs aren’t computerized and the updates didn’t all take and I needed to attain out to assist.
Our Expertise
Our expertise means that Yext is a superb evaluation administration platform. The AI-driven answer helps companies handle opinions effectively throughout all areas, making certain a optimistic buyer expertise. It’s a part of the method of monitoring, producing, and responding to opinions. The only platform of the instrument has many standout options that present complete insights and analytics at our fingertips.
In our opinion, with Yext, you’ll be able to proactively drive optimistic opinions and interact with clients successfully, enhancing our total status administration technique. Regardless of its excessive value, beginning at $499, the worth it supplies could appear to you as a well-worth funding.
Total Verdict
Yext and Podium supply sturdy evaluation administration companies. Yext shines with capabilities resembling AI-powered capabilities, making it a powerhouse for companies like yours needing scalable evaluation monitoring and response instruments.
With automation in evaluation monitoring and sentiment evaluation, Yext supplies a whole dashboard for centralized administration throughout platforms like Google and Fb to fulfill you rbusiness necessities. Nevertheless, the excessive value, it is perhaps extra appropriate for companies with bigger budgets and in depth wants.
Concurrently, Podium focuses on enhancing buyer interplay by way of SMS-based evaluation requests and user-friendly administration instruments. It’s perfect for companies that need to improve their on-line opinions and streamline responses effectively. Beginning at $399, Podium appears to supply a balanced bundle for corporations eager to combine buyer communication with evaluation administration seamlessly.
Finest Podium Various Instrument for:
Freelancers, Mid Measurement Enterprise, Small Enterprise
Star Score:
4.6/5 star (G2), and 4.8/5 star (GetApp).
Apps:
Internet software
Evaluate Platforms Supported:
Yahoo, Yelp, Fb, Google Enterprise Profile, TripAdvisor and extra.
Key Options:
- Monitoring Rating: BrightLocal’s native rank-tracking instrument assists in boosting native search visibility. The dashboard and instruments like Native Search Grid and Geolocation Rank Tracker present the place to focus your efforts.
- Evaluate Monitoring: BrightLocal tracks opinions from over 80 websites, resembling GBP, Fb, and Yelp. It offers you real-time alerts in order that your groups are all the time within the loop and might reply shortly.
- Automated Evaluate Era: It helps you collect extra opinions by sending automated evaluation requests by way of e-mail or SMS. You’ll be able to customise these requests to make them extra partaking.
- Day by day Studies: It supplies a complete report of the newest opinions so that you could see what individuals are saying about you.
Execs
- BrightLocal is easy and efficient. Due to this, it has a low studying curve.
- Moreover the BrightLocal Academy coaching, the client assist crew supplies wonderful one-on-one help.
- Its wonderful analytics makes it simple to generate reviews and study buyer expertise.
Neil C.
Easy and efficient. Use this if you wish to work out why your corporation isn’t gaining the traction you consider it ought to. It takes the thriller out of it. The training curve appears fairly low. I’d say that they labored on creating a couple of options properly…and people options lead into one another, so watch the demo, and also you’ll perceive 80% of it. There are some bugs right here and there, however then again, I’ve used far costlier techniques, and so they have bugs as properly. The distinction is that BrightLocal buyer assist truly received again to me on the identical day. There are a selection of options that I’m nonetheless making an attempt to know, however they appear simple.
Cons
- The reporting and status administration capabilities aren’t the perfect. You continue to must take energetic guide actions to collect opinions.
- Whereas BrightLocal can maintain 100 areas with every account, reporting can solely be achieved for 50 areas per account.
Verified Person in Advertising and Promoting
Poor assist. Maintain avoiding points and no response to assist tickets from 10 days in the past. Began a $300 quotation marketing campaign and nothing was taking place. Contacted assist (received a response woo hoo) and so they farm it out to the Philippines. Get a response from them saying sorry it “fell by way of the cracks” after which I’ve exercise however the citations are requested are changed with much less authority citations as a result of they cant full it for no matter purpose.
Our Expertise
Whereas researching numerous Podium options, we discovered BrightLocal to be a wonderful instrument for managing on-line buyer opinions. BrightLocal helps to trace opinions from over 80 platforms, resembling Yelp. The instrument supplies alerts for opinions so that you could reply shortly and keep on high of buyer suggestions.
A function that we liked probably the most was the automated evaluation requests. You’ll be able to make the most of this to ship evaluation request to the customers by way of e-mail or SMS. This makes it simple to collect extra opinions with out further effort. Concurrently, the sentiment evaluation function of the instrument breaks down buyer suggestions, exhibiting you what’s working properly and the place you’ll be able to enhance.
Managing every little thing by way of a easy, centralized dashboard of BrightLocal can streamline your workflow. Additionally, the simply accessible reviews make managing the web status far more less complicated.
Total Verdict:
BrightLocal and Podium serve completely different functions for companies. BrightLocal excels in supporting your Web optimization aim whereas additionally providing wonderful evaluation monitoring from about 80+ websites, detailed reporting, and sentiment evaluation; all managed by way of an easy-to-use dashboard.
Alternatively, Podium focuses on direct buyer interactions by way of SMS-based evaluation requests and administration. The user-friendly interface of the platform, together with evaluation administration and CRM integrations, makes it perfect for your corporation in case you are prioritizing fast suggestions and engagement.
The selection between the 2 will depend on whether or not your precedence is complete native Web optimization administration or streamlined buyer evaluation interactions.
Finest Podium Various Instrument for:
Massive Enterprises, Mid Measurement Companies, and Small Enterprise
Star Score:
4.5/5 star (G2), and 4.4/5 star (GetApp).
Apps:
Android and iOS Cell App and Internet software.
Evaluate Platforms Supported:
Bing, Glassdoor, Google Enterprise Evaluate, and extra.
Key Options:
- Evaluate Request: The instrument helps in gathering extra suggestions by way of SMS or e-mail. You can too use template evaluation request messages that drive extra opinions and likewise observe the conversion charges on evaluation requesting campaigns with actual time evaluation measurement.
- Request Response: Popularity lets you simply reply again to buyer opinions and improve your loyalty. You’ll be able to pace up the method by utilizing response templates to lower response time.
- Evaluate Efficiency Measurement: Popularity offers real-time evaluation administration capabilities. Serving to you observe evaluation rankings, quantity, and traits associated to a model or location offers insights that assist you to perceive how your evaluation efficiency is affecting your status.
Execs
- It offers strategies on motion gadgets that may assist you to improve your ranking throughout completely different evaluation platforms.
- The assist is available to reply your questions and put you in contact with the appropriate assist crew at any time when wanted.
- Popularity collects helpful knowledge and prepares customizable reviews from it to suit the wants of every person.
Savanna F.
Popularity has been wonderful to make use of! This can be very user-friendly and simple to navigate. It helps us take customer support to the subsequent stage with fast pre-generated evaluation responses and month-to-month surveys robotically despatched out. It was very simple to combine, and I take advantage of it nearly day by day. I really like that’s offers you suggestions on easy methods to enhance your rating and likewise exhibits you the trade common!
Cons
- Whilst you can filter evaluation platforms on Popularity, you cannot gather and reply to all suggestions from throughout the platform.
- The platform may be very gradual, generally inflicting delays in routine work.
- It’s fairly technical and sophisticated to function, with the opportunity of yielding false positives on-line. Due to this fact, it’s advisable to enrich it with human engagement on the bottom.
Darbie B.
The system’s loading pace is kind of gradual, the filter all the time resets when altering pages and the person / buyer assist is actually poor with a extremely bureaucratic method of doing issues.
Our Expertise
In our expertise, Popularity is a reputable evaluation administration instrument to enhance the way you have interaction together with your clients and enhance your on-line presence. The automation performance of the platform to evaluation requests by way of e-mail and SMS works seamlessly to spice up your evaluation quantity, not directly enhancing your native Web optimization.
We significantly respect its centralized evaluation administration, simplifying dealing with opinions from a number of sources. Additionally, the AI-generated responses assist to make sure that you’ll be able to have interaction together with your customers on time and constantly.
Total Verdict
Whenever you examine Popularity to Podium, it actually will depend on your corporation wants. When you’re searching for a user-friendly platform with sturdy messaging and evaluation technology capabilities, Podium comes out as a terrific instrument for small to medium-sized companies in retail and companies.
On the identical time, in the event you want complete status administration with detailed analytics and efficiency monitoring, Popularity is a greater match. It might probably cater to giant enterprises, offering in-depth insights and centralized administration for a holistic method to status.
Each platforms may assist in enhancing status and attracting extra customers, however Podium goes forward in its simplicity and buyer interplay, whereas Popularity presents deep insights and centralized administration for a holistic method.
Elements to Contemplate Earlier than Selecting Podium Alternate options
Selecting the acceptable Podium various will depend on your necessities and expectations from a evaluation administration instrument. Listed below are some key components to think about:
- Pricing: Your status administration answer must be cost-effective, however value isn’t the one issue. The true worth lies in how a lot it will possibly profit your shoppers. Search for an answer that meets your funds whereas delivering all of the important options and functionalities you want.
- Automated Evaluate Responses: Automation in evaluation administration helps you handle Google opinions higher. You need to search for instruments like SocialPilot Critiques that may ship automated responses to frequent questions and complaints. It will help you present extra personalised responses to clients.
- Integrations with Different Instruments: Many small and medium-sized companies (SMBs), and even companies are overwhelmed by the multitude of cloud-based instruments they use. Your perfect status administration answer ought to seamlessly combine with the platforms and software program your shoppers depend on most.
- Free Trial: A free trial may be a good way to know a status administration platform. It offers you an opportunity to check it out earlier than signing on the dotted line. Instruments resembling SocialPilot Critiques present a 14-day free trial to take it for a take a look at run for one model and placement.
Conclusion
Whereas Podium is an distinctive instrument for accumulating and managing buyer opinions, its excessive price and sophisticated work are large hindrances in its adoption. There are a lot of higher Podium options, resembling SocialPilot, that provide related or higher options at a extra inexpensive price and with better ease of use.
Alternate options resembling SocialPilot are very cost-effective begin at simply $25 per thirty days, making it a sexy possibility for your corporation. Whether or not you prioritize price, options, or person expertise, SocialPilot is perhaps the proper match for your corporation.
Steadily Requested Questions
What’s much like Podium?
The next platforms are much like Podium:
- SocialPilot
- Swell
- Popularity
- BrightLocal
- Yext
- Birdeye
- SurveySparrow
- ReputationStacker
Is Podium inexpensive for evaluation administration?
No, Podium isn’t an inexpensive evaluation administration platform. At $399 per thirty days, it isn’t an inexpensive possibility for small companies. As a substitute, strive SocialPilot Critiques, which is obtainable at simply $30 per thirty days.
What are some key options to search for in a Podium various?
Necessary options to think about when searching for Podium options are:
- Automated evaluation requests by way of e-mail and SMS
- Monitor opinions throughout platforms resembling Google, Yelp, Fb and extra
- Centralized dashboard for evaluation administration
- AI-supported evaluation response capabilities
- Reporting and analytics on evaluation efficiency
- Reasonably priced pricing with out long-term contracts
What precautions ought to I take earlier than canceling my Podium account?
Earlier than canceling your Podium account, you need to again up your buyer and dialog knowledge and export it. Additionally, just remember to evaluation your Podium contract and cancellation phrases.
Can Podium options combine simply with my present software program?
Sure, many Podium options, resembling SocialPilot Reviewsconnect simply with frequent instruments like CRMs, scheduling techniques, or EHRs for healthcare.
Many do! They join with frequent instruments like CRMs, scheduling techniques, or EHRs for healthcare. Double-check that the software program you choose works together with your present setup, so that you don’t find yourself coping with a sophisticated integration.
Can I run each Podium various and my Podium concurrently through the transition interval?
Sure, you’ll be able to run each Podium and your new platform concurrently through the transition interval. In reality, this method can assist you be certain your knowledge is correct and that your new platform works as anticipated.
How do I guarantee Podium gained’t cost me after I change?
To keep away from sudden prices after switching from Podium, formally contact buyer assist to cancel your account. Request written affirmation of your cancellation date.
Rigorously evaluation your ultimate invoice to make sure accuracy and monitor your financial institution statements for any unauthorized prices. Maintain a file of all communications with Podium, as this can be needed if you might want to dispute any prices.
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