For the previous few days there was numerous complaints about not having the ability to see Questions and Solutions on Google Enterprise Profile listings. Whereas some can see some Q&As, not everybody can see all the previous Q&As posted on these Enterprise Profiles inside Google Search.
The Local Search Forums, just a few Google Business Profile Help threads, together with posts on Threads and X all are speaking concerning the subject.
In brief, some are saying they aren’t in a position to see beforehand posted questions and solutions on their Google Enterprise Profiles. Some say this consists of newly added Q&A posts and a few say it consists of older ones. I see some outdated ones on my Enterprise Profile.
Here’s a screenshot from the Native Search Boards the place Nick Anson wrote:
We have lately seen this when coping with one in every of our larger shoppers with loads of places, for whom we have been updating their Q&A’s for just a few months now. This has solely only in the near past occurred the previous couple of weeks, and there appear to be extra situations of this bug this week than there have been final week (although it is not occurring to all their listings).
When logged into the Google accounts managing/proudly owning the shopper’s listings, the Questions and Solutions button brings up this “No questions are at the moment accessible choice.”
It lets us ask a query, however as quickly as we do it disappears. Each the newly added questions in addition to questions and solutions we have finished up to now (a minimum of most of them) present up in search when not logged into an account related to the shopper’s listings and permits customers to make the most of the characteristic.
Listed here are some feedback in that thread:
I have been seeing a number of reviews of this from shopper websites and from numerous people in GBP Fb teams.
Identical behaviour of being unable to create query or variations like in a position to create a brand new Q&A query however then unable to reply to it.
Actually looks like one thing’s borked – I might wait it out for a few days earlier than investing any extra time within the subject (other than reporting it).
I am experiencing this too. I posted questions yesterday to a shopper’s GBP by way of the account that manages their profile, and am unable to see them, except I have a look at the profile from an account that does not have entry. I checked to see if I may reply them utilizing Google’s API, and the questions did not present up there both. Was going to attend just a few extra days earlier than I posted it locally discussion board.
Here’s a clean Q&A piece from one of many posts within the Google boards:
So if you’re seeing this, you aren’t alone.
Replace: The API just isn’t working both, which is sensible:
The api can be not working in fetching Q&As.
— Rishabh Karwa 📍 (@rishkarwa) June 6, 2024
Discussion board dialogue at Local Search Forums, Google Business Profile Help, Threads and X.
