Yesterday, July fifteenth, Google ended help for brand new chats to be initiated inside Google Native, Google Enterprise Profiles, in Google Search and Google Maps. This isn’t a shock, Google told us in May this was coming and now it’s right here.
Google wrote again then, “beginning July 15, prospects will now not be capable of begin new chat conversations with your corporation from Google. Clients in present chat conversations shall be notified that chat shall be phased out.”
Then “beginning July 31, chat performance in Google Enterprise Profile will finish. This implies you may now not obtain new chat messages. You may now not be capable of see your corporation’ name historical past in Google Enterprise Profile. Clients will nonetheless be capable of discover and call your corporation through Google Search and Maps.”
Yesterday afternoon, Google despatched out an electronic mail as a reminder, saying:
We’re reaching out to remind you that we’ll be winding down Google’s chat and name historical past options in Google Enterprise Profile. Beginning at present, July 15, 2024, Google will cease creating new conversations, and all chat performance will finish on July 31, 2024.
Please be aware, prospects will nonetheless be capable of discover and call your corporation through Google Search and Maps – and study extra details about you out of your web site hyperlinks, enterprise description, images, and the rest you share in your Enterprise Profile. You’ll additionally proceed to have the ability to obtain calls out of your Enterprise Profile and observe different engagement metrics for your corporation, together with net visitors or instructions requests.
It’s vital to us that your Enterprise Profile continues to be a useful instrument so that you can handle your corporation. In case you have questions on this variation, you’ll be able to study extra right here.
Here’s a screenshot of that electronic mail:
I’ve a ton of particulars on this variation in my story from May.
In case you have not downloaded your chat historical past, you could need to do this now. This was a giant deal when it was introduced and received a whole lot of media consideration.
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