On-line competitors is heating up, and clients have gotten more and more savvy. With 81% of retail shoppers researching on-line earlier than shopping for, managing your on-line repute is essential for reinforcing your social proof and on-line visibility.
That is the place Podium vs Birdeye is available in. These two highly effective evaluation administration instruments will help you elevate your on-line enterprise repute.
On this weblog, we’ll delve into the advantages of each Podium and Birdeye, serving to you determine which one is the perfect match for your corporation. Let’s discover how these instruments can propel your corporation to new heights.
Fast Abstract Of Podium Vs. Birdeye
Podium and Birdeye each present highly effective instruments for managing native search engine marketing and on-line repute, however they every excel in several areas. On this abstract, we’ll offer you a fast breakdown of the important thing options we skilled with each platforms.
If you’re fascinated by managing your on-line repute, Podium and Birdeye are two widespread instruments that may assist.
Podium is a good selection for big enterprises and mid-sized companies. It takes delight in its AI functionality, which works 24/7, dealing with all of your important evaluation administration duties. Whereas we discovered it to be excellent at managing critiques, it doesn’t provide social media administration, not like a lot of its opponents.
On the identical time, Birdeye appears to be a extra versatile software. It’s appropriate for native companies, massive enterprises, and even non-profits. We weren’t solely in a position to deal with critiques, but in addition excel at social media administration with Birdeye. It additionally vital to say that, it’s extra reasonably priced then Podium.
You’ll be able to select any of the 2 platforms relying on your corporation dimension, price range, and particular wants. In our opinion, for those who’re a giant enterprise that simply wants assist with critiques, Podium is likely to be the best way to go. However for those who’re a smaller enterprise or want each evaluation and social media administration, Birdeye might be a greater match.
Birdeye Overview
Are you searching for a private assistant that will help you together with your on-line repute, acquire and analyze buyer critiques and even assist reply to them? That’s primarily what Birdeye does for any enterprise.
We discovered Birdeye AI-powered software as a one-stop answer for managing your on-line presence. It helped us collect critiques from totally different evaluation platform, analyze what clients are saying, and reply successfully. Whether or not it’s about coping with detrimental suggestions or sharing constructive suggestions, Birdeye has you lined.
G2 charges Birdeye as probably the most full on-line repute administration platform. In our opinion, through the use of Birdeye, you may enhance your model picture, enhance buyer satisfaction, and finally, develop your corporation.
Verified Consumer in Actual Property
I like that the platform permits my colleague and me to maintain monitor of all types of communication for our firm. Previously, critiques and feedback would fall via the cracks; now, we will see and reply to all.
Podium Overview
Podium is a brilliant repute administration software that may aid you entice and convert new customers. It’s an AI-powered assistant that simplifies on-line evaluation administration, lead administration, and buyer communication.
We had been in a position to achieve from Poidum as its AI software labored tirelessly to reply to leads immediately, guaranteeing we by no means missed a possibility. It helped us to gather extra critiques, enhance our Google rating, and handle all our buyer interactions from one central dashboard.
In our opinion, it makes it easy to gather, analyze, and reply to buyer suggestions. It has one of the crucial intuitive platform, which was helpful for monitoring on-line repute, deal with detrimental critiques promptly, and share constructive testimonials to construct model picture and entice new clients.
We love that Podium is our one-stop-shop for responding to our buyer suggestions. Whether or not good or unhealthy, Podium makes interacting with our clients a breeze.
Think about having a software that helps you join together with your clients and get their trustworthy suggestions. SocialPilot Reviews is that software. It makes it straightforward to achieve out to your clients and encourage them to share their experiences on-line. By boosting your on-line repute, you may entice extra clients and develop your corporation.
SocialPilot Critiques supplies complete evaluation administration help. It may well aid you with:
- Producing extra critiques and interesting with the purchasers
- Handle on-line repute for a number of manufacturers and areas
- Accumulating critiques via textual content and e-mail campaigns
- Rapidly responding to clients with AI-powered evaluation response functionality
- Rising visitors and visibility with related critiques
SocialPilot Critiques is simple to make use of. You’ll be able to rapidly launch campaigns and simply arrange manufacturers, areas, and contacts. As well as, what stands out for SocialPilot Critiques is its immediate help from a devoted account supervisor to help you together with your questions and issues.After using Birdeye for a number of days, now we have come to admire its user-friendly interface and highly effective options that simplify evaluation administration. The software helped us to robotically acquire and monitor critiques from a number of platforms, guaranteeing we stayed up to date on each constructive and detrimental suggestions.
It’s probably the most upfront pricing of any platform, match precisely what I would like and is de facto reasonably priced. Blows competitors out of the water in that sense! I exploit it to handle round 120 totally different location pages for a big retailer and am in a position to group them by franchise group so it’s tremendous organized in that approach. It was very easy to arrange teams and get all my pages related. Buyer help is SO quick to reply at any time when I would like particular assistance on one thing. I exploit this platform practically each work day.
Podium vs Birdeye: Head-to-Head Characteristic Comparability
1. Assessment Administration
Within the Birdeye vs Podium comparability, each platforms provide sturdy options for evaluation administration. Each the instruments acquire, monitor and reply to buyer critiques, and handle a number of evaluation websites. Nonetheless, in our opinion, Podium has a slight edge resulting from its interactive platform and really environment friendly AI intelligence.
After using Birdeye for a number of days, now we have come to admire its user-friendly interface and highly effective options that simplify evaluation administration. The software helped us to robotically acquire and monitor critiques from a number of platforms, guaranteeing we stayed up to date on each constructive and detrimental suggestions.
As well as, it made responding to critiques seamless, because of its automated response function, which saves time whereas sustaining engagement with clients. Furthermore, we discovered that sharing glowing critiques on social media is easy with Birdeye, serving to to construct belief and improve the model’s on-line repute.
Then again, we discovered that Podium affords deeper insights into e-mail marketing campaign metrics, whereas Birdeye supplies extra detailed analytics for text-based campaigns. On the identical time, we had been extra impressed by Podium’s AI functionality. With Podium’s AI repute specialist, we had been in a position to craft evaluation invitations and replies with customizable, personalised, and interesting responses.
SocialPilot Critiques is a good different to Birdeye and Podium. It’s a complete evaluation administration software which helps to gather, handle, and share critiques throughout totally different evaluation platforms. With the assistance of SocialPilot Critiques, we may simply generate critiques via focused e-mail and textual content campaigns and in addition monitor their progress simply.
SocialPilot Critiques is the right answer, whether or not you’re a small enterprise aiming to spice up native visibility or an company managing a number of shoppers throughout numerous areas.
2. Buyer Assist
Birdeye appears to have a slight edge in the case of buyer help. They provide e-mail help and devoted account supervisor, which Podium lacks.
Each Podium and Birdeye affords stay chat help, with the intention to get immediate solutions on your questions. Nonetheless, we recognized that, in the case of e-mail help, Birdeye takes the lead. If you happen to favor to speak through e-mail, Birdeye is the best way to go.
In our expertise, whereas each platforms present coaching and setup help to make sure a clean onboarding course of, Birdeye goes a step additional with devoted account managers. This implies you’ll have a private level of contact to help you together with your particular wants.
Finally, the only option for you is determined by your most well-liked communication channels and the extent of help you require.
SocialPilot Critiques prioritizes buyer help. Their workforce is available via chat and e-mail to handle your queries promptly. Moreover, they provide complete coaching and setup help to information you thru the platform.
In our opinion, a standout function of SocialPilot Critiques is Its devoted account supervisor, who supplies personalised help, from technical help to strategic recommendation. This ensures you get probably the most out of your expertise with SocialPilot Critiques.
In relation to social media administration within the Birdeye vs Podium battle, Birdeye wins the spherical. It takes the lead in social media administration because it affords options that Podium lacks, together with scheduling posts, analyzing efficiency, and collaborating together with your workforce
Birdeye’s complete platform makes managing your social media presence a breeze. Past evaluation administration, the Birdeye social media administration software stored us in charge of our on-line presence. It allowed us to effortlessly schedule and publish posts throughout a number of platforms, guaranteeing our content material remained recent and in keeping with minimal effort.
We additionally found that Birdeye affords highly effective analytics to trace viewers engagement with posts, from likes and feedback to total marketing campaign efficiency. Moreover, its real-time collaboration options make it straightforward for groups to evaluation, approve, and refine content material seamlessly.
Then again, we discovered that, Podium lags behind in social media administration capabilities. In contrast to Birdeye, Podium doesn’t present any help with scheduling social media posts, or offering analytics associated to viewers engagement. Nonetheless, it does present an inbox which you should utilize monitor and reply immediately to the feedback and messages throughout channels.
Along with being a robust evaluation administration software, SocialPilot additionally excels in social media administration. Its all-in-one platform is constructed to simplify and streamline the method effortlessly.
We leveraged options like bulk scheduling, AI-powered content material technology, and sturdy analytics to plan, execute, and measure their social media campaigns.
Key Advantages:
- Save effort and time with bulk scheduling and automatic duties.
- Enhance creativity with AI-generated content material concepts.
- Collaborate seamlessly with workforce members and shoppers.
- Observe efficiency analytics and reporting.
- Interact your viewers via a unified social inbox.
4. Pricing Comparability
 Podium |
 Birdeye |
 SocialPilot Critiques |
|---|---|---|
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Core $399/per 30 days |
Starter $299/per 30 days |
Starter Free |
|
Professional $599/per 30 days |
Progress $399/per 30 days |
Professional $25.5/per 30 days |
|
Signature Customized |
Dominate $499/per 30 days |
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|
0 Days Free Trial |
0 Days Free Trial |
14 Days Free Trial |
|
Visit Website |
Visit Website |
Start free Trial |
Each Podium and Birdeye provide a spread of plans to go well with totally different enterprise wants. Podium’s pricing begins at $399 per 30 days for his or her Core plan, whereas Birdeye’s Starter plan is extra reasonably priced at $299 per 30 days.
If you happen to want extra superior options, Podium’s Professional plan is priced at $599 per 30 days, and Birdeye’s Progress plan is $399 per 30 days. Birdeye’s highest-tier plan Dominate is accessible for about $499 per 30 days. Whereas on the identical time, Podium’s high most plan Signature is obtainable at customized pricing.
SocialPilot Reviews affords two pricing plans: Starter and Professional. The Starter plan is fully free, making it a superb selection for companies of their early phases. For these searching for extra superior options, the Professional plan is accessible at an reasonably priced $25.50 per 30 days, guaranteeing accessibility for companies of all sizes.
Conclusion
Deciding between Podium and Birdeye comes right down to your particular necessities. In case your focus is on superior AI capabilities and sturdy evaluation administration, Podium might be your very best selection. Then again, for those who’re after an all-in-one platform with social media administration, analytics, evaluation administration, and a broader function set, Birdeye is likely to be the higher possibility.
For a budget-friendly different, SocialPilot Critiques brings an ideal stability with its AI-driven evaluation administration and social media instruments. With a free Starter plan, it’s a fantastic selection for small companies and advertising businesses in search of a complete but cost-effective answer.
Finally, the easiest way to find out which software is best for you is to attempt each platforms and see which one aligns finest with your corporation targets and workflow.
